Shipping policy
Shipping Policy
At HAGELL, we are committed to delivering your order quickly, safely, and with the highest level of care. Every order is carefully packed and dispatched to ensure your gear arrives in perfect condition and ready for the trail.
If your order arrives incomplete or damaged, please notify us within 48 hours of delivery so we can promptly investigate and resolve the issue.
Order Processing
Orders are typically processed within 1 business day after payment has been confirmed.
During peak periods or promotional events, processing times may vary slightly due to higher order volumes.
Shipping Methods
All orders are shipped via Australia Post to the delivery address provided at checkout.
Available delivery options and pricing will be displayed during checkout so you can select your preferred shipping method.
Shipping Costs
Shipping fees are calculated based on:
- Delivery method selected
- Destination
- Total parcel weight
The full shipping cost will be shown at checkout before you complete your purchase.
Delivery Timeframes
Estimated delivery times depend on your location and selected shipping method.
Please note that delivery times are estimates only and cannot be guaranteed. Delays may occur due to factors beyond our control, including weather conditions, carrier delays, or peak periods.
International Shipping
We offer international shipping to selected countries.
International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your Australia Post tracking number.
You can track your delivery directly through Australia Post’s tracking system.
Delivery Address Accuracy
Please ensure your delivery address is entered correctly at checkout.
HAGELL cannot be held responsible for parcels lost due to incorrect or incomplete address details provided by the customer.
Unclaimed or Returned Parcels
If a parcel is returned to us due to:
- An incorrect address
- Failure to collect from Australia Post
- Unsuccessful delivery attempts
We will contact you to arrange reshipment. Additional shipping fees may apply.
Order Changes
If you need to update your delivery address or make changes to your order, please contact us at info@hagell.com.au as soon as possible.
Once an order has been processed or dispatched, changes may no longer be possible.
Lost or Stolen Parcels
HAGELL is not responsible for parcels marked as delivered by Australia Post.
If your parcel is lost in transit, please contact us and we will assist you in lodging a claim with the carrier.
Customer Support
If you have any questions or need assistance, our team is here to help.
Please contact us at info@hagell.com.au.
We are committed to providing a smooth, reliable, and transparent shipping experience for every customer.