Refund policy
Refund & Return Policy
At Hagell, we stand behind the quality of our gear and want you to shop with complete confidence.
30-Day Returns
We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
- In the same condition you received it
- Unused and unworn
- In its original packaging
- With proof of purchase
How to Start a Return
To request a return, please contact us at:
If your return is approved, we will provide:
- A return shipping label
- Clear instructions on how and where to send your parcel
Items returned without prior approval will not be accepted.
If you have any questions about your return, our team is always happy to help at info@hagell.com.au.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and arrange a solution as quickly as possible.
Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalised products
- Personal care items (beauty or grooming products)
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-returnable.
If you’re unsure whether your item qualifies for return, please contact us before sending it back.
Exchanges
The fastest way to receive a replacement item is to:
- Return your original item
- Place a new order once your return is approved
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Your refund will be processed automatically to your original payment method
- Please allow up to 10 business days for the refund to appear in your account
- Processing times may vary depending on your bank or card provider
If more than 15 business days have passed since your return was approved, please contact us at info@hagell.com.au